AudioCodes Unveils AI Agents for Improved Customer Engagement

Core Insights - AudioCodes Ltd. (AUDC) has launched the AI Agents module in Live Hub to improve customer satisfaction and time-to-resolution [1][7] - The AI Agents module allows enterprises to create, integrate, and operate large language model (LLM)-powered voice bots, enhancing customer engagement and reducing service costs [1][2] - Live Hub consolidates various functionalities such as Conversational IVR, Voice AI Agents, Live-Agent Assist, and real-time translation into a single cloud platform, facilitating seamless deployment of Voice AI [2][7] Company Overview - AudioCodes, established in 1992 and based in Lod, Israel, provides advanced communications software and productivity solutions for the digital workplace, including session border controllers and VoIP network routing solutions [3] - The company is positioned to benefit from the growing trend towards IP-based communications and aims to strengthen its market presence through a long-term partnership with Microsoft Corporation [4] Industry Context - The introduction of AI Agents is expected to enhance voice automation capabilities at scale, improving caller authentication and workflow efficiency [2][7] - Other key players in the communications space include Ooma, Inc. and Harmonic Inc., both of which are focusing on cloud-based solutions and innovative product offerings to drive growth [5][6]