苏州市聚焦“安全放心、质量放心、价格放心、服务放心、维权放心”开展专项行动

Core Points - Suzhou has launched a "100-Day Assurance" special action plan to enhance consumer confidence and safety in the market, focusing on quality, pricing, service, and rights protection [1][2][3] Group 1: Consumer Environment Improvement - The action plan aims to create a trustworthy consumption environment by implementing 12 measures that enhance service quality, optimize market order, improve rights protection efficiency, and foster a collaborative social atmosphere [1] - Key commercial areas in Suzhou will see initiatives to elevate the consumer environment, with a goal to establish a number of "assured consumption" zones across various types of markets and shopping areas [1] - The plan includes a commitment to add 5,000 offline retailers offering a "no-reason return" policy throughout the year [1] Group 2: Quality Regulation and Brand Development - Suzhou will enhance the cultivation and protection of time-honored brands and promote "Jiangsu Quality" and "Suzhou Manufacturing" in categories such as food, home appliances, and daily consumer goods [2] - The initiative emphasizes quality supervision of consumer goods closely related to daily life, particularly focusing on food safety and the safety of pharmaceuticals and cosmetics [2] Group 3: Consumer Order Optimization - The city will implement the "Guarding Consumption" initiative to create a trustworthy and satisfactory consumption ecosystem, promoting a multi-faceted dispute resolution model [3] - A commitment to "one-click resolution" for consumer rights will be promoted, encouraging e-commerce platforms and businesses to adopt online dispute resolution mechanisms [3] - Educational efforts will be made to enhance legal awareness and consumer rights, alongside initiatives to foster industry self-discipline and a culture of honesty in consumption [3]