Carrier Rebrands Global Command Centers to Advance Customer Outcomes

Core Insights - Carrier Global Corporation has rebranded its global command centers to Carrier Customer Command Centers, emphasizing a customer-first approach and the centers' role in enhancing energy efficiency and reducing maintenance costs [1][4]. Group 1: Rebranding and Commitment - The rebranding from BluEdge Command Centers to Carrier Customer Command Centers highlights Carrier's dedication to customer-centricity and service excellence [2][4]. - The new identity aligns with Carrier's mission to improve lives and the environment through innovative climate solutions [4][5]. Group 2: Operational Capabilities - Carrier's command centers monitor over 240,000 connected assets and support more than 32,000 buildings globally, showcasing the scale and capabilities of the network [3]. - Each month, the centers identify over 10,000 service needs through predictive analytics and handle over 12,000 service technician calls, significantly improving response times [3]. - Over the past year, the centers have remotely resolved more than 60% of HVAC and lighting issues, reducing downtime and avoiding costly service calls [3]. Group 3: Industry Recognition - The command centers have received multiple awards for innovation and service excellence, including gold for Best of IoT – Services at the 2022 IoT Innovator Awards and Excellence in Customer Service Awards in 2023 and 2025 [2].