蜜雪冰城致歉！

Core Points - A recent incident in Zhengzhou, Henan, involving a Mxue Ice City store has sparked significant online discussion due to the presence of mice in the establishment [2] - The store's management has issued an apology, stating that they follow strict sanitation protocols and have implemented 24-hour monitoring [2] - The store manager acknowledged the issue as a failure in their operations, emphasizing that this was the first occurrence of such a problem [2] - The affected store has been closed for a thorough extermination and remediation process, coordinated with professional agencies to prevent future incidents [2] - Prior reports indicated that multiple mice were seen in the store, with customers noting that staff were calling colleagues to witness the situation [2]