2025年国庆中秋假期上海线上消费依然活跃

Core Insights - The Shanghai Market Supervision Administration reported a 16% year-on-year increase in consumer complaints during the first three days of the 2025 National Day and Mid-Autumn Festival holiday, with a total of 10,657 complaints received [1] - Online consumption remains active, with nearly 90% of complaints related to e-commerce, live streaming sales, and social media commerce [2] Group 1: Complaint Statistics - A total of 10,657 consumer complaints were processed, along with 3,134 reports and 41,634 inquiries during the holiday period [1] - The most common complaint categories included clothing, food, household goods, computer products, cosmetics, and home appliances [1] Group 2: Consumer Issues - Issues related to online purchases accounted for a significant portion of complaints, with problems including discrepancies between product promotion and actual quality, as well as delivery delays [2] - Over 40% of complaints were related to after-sales service and fulfillment issues, such as unresponsive customer service and failure to deliver products as promised [2] Group 3: Regulatory Response - The Shanghai Market Supervision Administration has implemented measures to enhance consumer protection, including optimizing the 12315 hotline, improving service response, and establishing real-time monitoring systems [1]