SoundHound AI (SOUN) Gets 10.5% Boost from Amelia Customer Satisfaction

Core Insights - SoundHound AI, Inc. (NASDAQ:SOUN) has seen a significant increase in stock price, rising 10.46% to close at $17.84, driven by strong customer satisfaction for its AI software, Amelia [1][3]. Company Performance - SoundHound AI has extended its winning streak to three consecutive days, reflecting positive market sentiment [1]. - The company was recognized as a leader in the IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment for its AI software, Amelia [2]. Customer Satisfaction - According to the IDC, customers of Amelia reported high satisfaction with the quality of its voice AI, particularly its ability to handle complex requests with multiple intents [3]. - The IDC MarketScape highlighted that large enterprises should consider the Amelia 7 platform for its capabilities in generating dynamic, human-like responses and strong support for voice channels [4]. Product Features - The Amelia 7 platform, launched in May 2025, is noted for its agentic capabilities, allowing AI agents to listen, reason, act, and complete complex multi-step tasks [4]. - The platform's Agentic+ framework enables businesses to utilize reasoning and planning skills of large language models (LLMs) alongside deterministic flows and human-in-the-loop processes [5].