张家界天门山景区就索道故障致歉

Core Viewpoint - The company experienced an electrical communication failure on the Tianmen Mountain cable car line, which was promptly addressed through an emergency response plan, ensuring the safety and service of visitors [1] Group 1: Incident Details - On October 5 at 18:40, an electrical communication failure occurred on the first segment of the Tianmen Mountain cable car line (from the city to the middle station) [1] - The scenic area activated an emergency response plan, initiating emergency drive and slow operation of the cable car [1] - By 19:58 on the same day, the fault was resolved, and normal operations were restored across the entire line [1] Group 2: Visitor Management - The scenic area arranged shuttle buses to guide visitors from the second segment (from the mountain top to the middle station) during the incident [1] - Personnel were assigned to provide reassurance and service support to visitors affected by the incident [1] Group 3: Communication and Apology - The company issued a sincere apology to all visitors for the inconvenience caused by the incident [1] - Ongoing work related to the incident is being conducted, and the company expressed gratitude for the supervision and concern from the community [1]