SAP(US:SAP) Prnewswire·2025-10-06 12:05Core Insights - Coveo has been awarded the SAP Global SAP Customer Experience Award for Partner Excellence 2025 for Partner Solution Success, recognizing its contributions to SAP Customer Experience solutions [1][2] - The partnership between Coveo and SAP aims to enhance AI-driven digital experiences for global enterprises, focusing on growth, efficiency, and customer loyalty [2] Company Achievements - Coveo's solution for SAP Commerce Cloud achieved SAP Endorsed App status in March 2023, with further integration into SAP Service Cloud in November 2024 [2] - Customers utilizing Coveo's solutions have reported significant improvements, such as Blackwoods experiencing a 45% increase in Net Promoter Score (NPS) and a 44% reduction in null searches [2] Technology and Innovation - Coveo's AI-Relevance Platform enables hyper-personalization across various digital experiences, unifying data with high contextual and prescriptive accuracy [5] - The platform is designed to address the complexity of tailoring experiences for diverse audiences and large volumes of content [4][5] Industry Positioning - Coveo is recognized as a leader in AI-Relevance, transforming how enterprises engage with customers and employees to maximize business outcomes [3][5] - The company holds various certifications and partnerships, including being a Salesforce ISV Partner and a member of the MACH Alliance, which underscores its commitment to security and compliance [6]