Core Insights - Aspire Software's 2026 Commercial Landscape Industry Report highlights the resilience of contractors amid labor shortages, economic pressures, and rising costs, focusing on customer retention, operational efficiency, and technology adoption [1][9]. Contractor Focus - 79% of contractors aim to grow revenue in 2025, prioritizing customer acquisition and retention over adding new services, with 59% earning most revenue from recurring maintenance services [2][3]. - Word-of-mouth and repeat business are crucial, with 35% of revenue attributed to repeat clients and 26% from referrals [3]. Labor Market Challenges - Labor shortages are a significant concern, with 70% of contractors planning to raise wages in 2025, 44% by at least 4%, due to pay disparities between maintenance and construction crews [4][5]. - Hiring challenges extend beyond headcount to finding quality talent, prompting wage increases as a competitive strategy [5]. Cash Flow Issues - Cash flow delays hinder stability, with 76% of contractors billing within four days of job completion, yet only half receive payments on time, and over 60% report payments being at least one week late [5][6]. Technology Investment - There is significant fragmentation in software usage, with 62% of contractors using seven or more solutions, leading to a shift towards integrated platforms [7]. - Currently, 55% of contractors use end-to-end business management solutions, with 31% planning to invest in these platforms in 2025 [8]. Future Outlook - As contractors face ongoing economic uncertainty and staffing challenges, those adapting by tightening processes and investing in technology are positioned for resilience [9].
New Aspire Software Data Shows Commercial Landscape Contractors Focus on Client Retention, Operational Efficiency, and Smarter Tech Investments