Zhong Jin Zai Xian·2025-10-08 03:13Core Viewpoint - The company has launched the "Safe Travel for National Day and Mid-Autumn Festival" initiative, emphasizing a service philosophy of "worry-free, time-saving, and cost-effective" to enhance travel experiences for car owners during the holiday season [1][18]. Service Upgrades - The company has upgraded its "three major claims services" and "six vehicle services" to transition from "passive claims" to "proactive protection" [4]. - The "three major claims services" include: - "Credit Compensation" for clients with three consecutive years without claims, allowing immediate compensation without waiting for on-site investigation [4]. - "Comprehensive Injury Handling" that covers all aspects from accident prevention to medical treatment, alleviating financial pressure on accident victims [4]. - "Repair Quality Guarantee" ensuring quality service at over 20,000 selected repair shops [4]. - The "six vehicle services" offer 24/7 roadside assistance, priority for ride-hailing during peak hours, home vehicle inspection services, compensation for charging issues, discounts at gas stations, and free car washes if not cleaned properly [4]. Community Support - During the holiday period, the company has set up 11 offline service points at key highway exits and tourist areas to provide essential services such as tire inflation, jump-starts, and emergency supplies [6]. - The service points are staffed with professional teams to ensure a warm and supportive travel experience for car owners [6]. Claims Processing - A "green claims channel" has been established to enhance online claims processing during the holiday, aiming to minimize customer wait times and ensure prompt compensation [8]. - The company has deepened its collaboration with local traffic police to facilitate quick resolution of minor accidents, ensuring smooth travel for clients [10]. Digital Services - The company has launched a "National Day Travel Season - Safety Support" page on its app, allowing users to access exclusive benefits such as rental discounts and roadside assistance [16]. - Users can view nearby service points and their offerings in real-time, enhancing the convenience of travel services [16]. Commitment to Service - Since 2011, the company has conducted public service actions during major holidays for 15 consecutive years, serving over 100,000 car owners [18]. - The company emphasizes that customer experience remains the core focus of its operations and plans to continue leveraging technology for improved service delivery [18].