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部分大疆产品降价近千元,引发已购买消费者退货维权
Di Yi Cai Jing·2025-10-08 05:27

Core Viewpoint - DJI's recent price reduction announcement has led to consumer dissatisfaction, particularly among those who purchased products shortly before the price drop, raising concerns about the company's pricing strategy and customer service policies [1][6][9] Group 1: Price Reduction Details - DJI is set to reduce prices on multiple products, including outdoor power supplies, gimbals, action cameras, smartphone stabilizers, wireless microphones, drones, and robotic vacuums, with discounts ranging from 200 yuan to 1,478 yuan [1] - The price reduction event is scheduled to run from October 9 to October 14, coinciding with the Double Eleven shopping festival [1] Group 2: Consumer Reactions - Many consumers expressed frustration on social media after discovering the price drops, with some opting to return products to take advantage of the new lower prices [6][8] - A consumer who purchased the Pocket 3 for 3,499 yuan plans to return it and buy the longer battery version at a discounted price of 3,198 yuan [6] - Some users reported difficulties in obtaining price adjustments or refunds, particularly those who purchased products from physical stores without clear return policies [8][9] Group 3: Company Policies and Legal Perspectives - DJI's customer service confirmed a 7-day price protection policy for online purchases, allowing consumers to request a refund for the price difference if a product's price drops within that period [7] - Legal experts indicate that companies are not obligated to announce price reductions in advance, but should manage pricing strategies to minimize consumer dissatisfaction [9] - The disparity in return and exchange policies between online and offline channels has been highlighted, with some consumers feeling disadvantaged by less favorable terms in physical stores [9]