Spectrum faces major consequence from rapidly losing customers

Core Insights - Spectrum, operated by Charter Communications, is experiencing significant customer losses due to the increasing trend of cord-cutting, where consumers are abandoning cable services for streaming platforms [1] - The company reported a notable decline in both cable TV and internet customers, with a loss of approximately 117,000 internet customers in Q2 2025, which is nearly 6% higher than the previous year [2] - The end of the Affordable Connectivity Program (ACP) has contributed to an increase in nonpayment among customers, leading to higher service disconnections [3][4] Customer Losses - Spectrum's internet customer losses have escalated, particularly after the discontinuation of the ACP, which provided discounts to eligible customers [5] - The company faces a class action lawsuit from shareholders, alleging that it misled them regarding its ability to manage the impact of the ACP program's end [6] - Charter executives previously claimed that the loss of ACP customers was under control, despite the significant impact observed in customer retention [7][8]