Zoom Phone hits 10 million seats, transforming how businesses connect in the AI era

Core Insights - Zoom Communications, Inc. announced that its AI-first cloud phone system, Zoom Phone, has surpassed 10 million seats globally, indicating a significant milestone in modernizing business communications [1][2][3] Company Overview - Zoom Phone, launched in 2019, has rapidly become one of the fastest-growing cloud telephony solutions, reflecting a shift from traditional PBXs to unified, AI-first communications [2][3] - The platform is built on Zoom's reliable and scalable architecture, offering enterprise-grade features and flexibility to enhance collaboration and customer engagement for businesses of all sizes [2][5] Market Impact - The achievement of 10 million seats demonstrates a global rethinking of phone systems, with organizations recognizing the value of simpler management, reduced costs, and AI-powered interactions [3] - A notable example includes the Sydney Film Festival, which reported an 81% cost savings during its core period after switching to Zoom Phone [3] Product Features - Zoom Phone integrates calling, meetings, messaging, and contact center functionalities into a single solution, supported by innovations in AI and mobility [3] - The system offers PSTN coverage in over 49 countries and territories, with a claimed uptime of 99.999%, ensuring resilient communication across various devices and locations [5] Company Mission - Zoom's mission focuses on providing an AI-first work platform to enhance human connection and productivity, with offerings like Zoom Workplace and Zoom Contact Center to strengthen customer relationships [6]