ibex Appoints Michael Ringman as Chief Technology Officer

Core Insights - ibex has appointed Michael Ringman as Chief Technology Officer to enhance its leadership in AI-driven customer experience (CX) solutions [1][2][3] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [4][5] - The company employs over 33,000 individuals and manages nearly 175 million critical customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [5] Leadership and Strategy - Michael Ringman brings over 25 years of technology leadership experience, having previously worked at TELUS International and TeleTech Holdings Inc. [3] - As CTO, Ringman will lead the technology strategy focused on developing best-in-class AI solutions and overseeing global infrastructure and IT security [2][3] - The CEO of ibex, Bob Dechant, expressed confidence that Ringman's expertise will accelerate the company's AI technology roadmap and differentiate ibex in the BPO industry [3] Industry Context - The BPO industry is experiencing rapid changes, particularly at the intersection of AI and customer experience, necessitating agility and customer-centric approaches [4]