阳光财险山东分公司：国庆坚守，阳光同行

Core Viewpoint - The company emphasizes its commitment to customer service during the National Day holiday, showcasing its dedication through various initiatives and support activities [1][3][15]. Group 1: Customer Service Initiatives - The Shandong branch of Sunshine Insurance launched a "Heartfelt Service" initiative during the holiday, establishing service points at major highway entrances and providing quick claims processing and emergency assistance [3][6]. - Various service points offered free food, drinking water, and one-stop services, while also educating the public on financial risk prevention [6][12]. - Employees actively engaged in providing assistance, such as tire inflation and delivering supplies to traffic police, reinforcing the company's commitment to being a supportive presence on the road [6][12]. Group 2: Employee Dedication - During the holiday, staff at various branches remained on duty, providing attentive guidance and efficiently addressing customer inquiries to meet urgent needs [8][11]. - Specific instances of employee dedication included assisting injured citizens, quickly processing urgent insurance requests, and foregoing breaks to ensure customer service continuity [11][12]. Group 3: Response to Adverse Conditions - Despite continuous rainfall in Shandong during the holiday, claims adjusters from Sunshine Insurance actively assisted clients, demonstrating resilience and commitment [12][13]. - Adjusters efficiently resolved issues, such as helping clients move stalled vehicles and completing claims processes in a timely manner, with an average claim payment cycle of only 0.87 days [13][15]. Group 4: Performance Metrics - From October 1 to 8, the company reported 1,055 on-site inspections and a 125% attendance rate for claims adjusters, ensuring no customer faced delays during the holiday [15]. - The company maintained its promise of "Everything for the Customer," reflecting its core values and commitment to service excellence [15].