北京环球影城客服就“设备雨中悬停”致歉！游客：还闻到糊味

Core Points - A visitor reported being stuck on the "Jurassic Flight" ride at Universal Beijing Resort for over half an hour due to equipment failure during rain [1] - The resort's guest services acknowledged the incident and expressed apologies, attributing the ride's stoppage to operational adjustments [1][2] - Affected visitors expressed dissatisfaction with the compensation offered, which included only small plush toys, and some sought refunds [2] Group 1 - The incident involved seven visitors being stranded at a height of five to six stories during rain, leading to significant distress [1] - Visitors reported that the rescue process was frightening, with the ride moving in an unstable manner [1] - One visitor filed a complaint with the local hotline, which indicated that the equipment failure was a common mechanical issue exacerbated by weather conditions [2] Group 2 - The resort's customer service stated that they were unaware of the specific details of the incident but emphasized that compensation would be based on what was provided on-site [2] - As of October 10, the "Jurassic Flight" ride had resumed operations [2]