国庆出游被坑？上黑猫投诉，让商家不敢“放假不放心”

Core Viewpoint - The article highlights the increasing reliance on the "Black Cat Complaints" platform for consumer rights protection during the National Day holiday, addressing issues such as price hikes and poor service in the travel industry [1][2]. Group 1: Black Cat Complaints Platform Overview - "Black Cat Complaints" is a consumer complaint service platform under Sina, which allows for visual, public, and data-driven complaint processes [2]. - The platform facilitates direct communication between consumers and businesses, ensuring timely responses and resolutions to complaints [2][4]. - It covers a wide range of industries, including hotels, airlines, and e-commerce, making it versatile for various consumer grievances [3]. Group 2: Operational Efficiency - The platform has established partnerships with major companies like Ctrip and Meituan, enabling some complaints to receive responses within 24 hours [4]. - The complaint process is streamlined, allowing users to submit complaints easily and track their progress in real-time [6]. Group 3: Transparency and Accountability - Black Cat Complaints regularly publishes "red and black lists" that display companies' response rates and complaint volumes, helping consumers identify reliable brands [5]. - The platform serves as a public accountability tool, where frequent complaints against a brand can negatively impact its reputation [5]. Group 4: Consumer Tips - Consumers are advised to check the red and black lists before making purchases to avoid high-risk brands [7]. - Keeping evidence such as screenshots and receipts is crucial for effective complaint filing [8]. - It is recommended to avoid private settlements that may be traps, emphasizing the importance of platform mediation for safety [9].