北京环球影城回应设备故障原因并致歉！被困游客：希望能退票

Core Points - Seven tourists were stranded for over half an hour on the "Jurassic Flight" ride at Universal Beijing Resort due to a technical malfunction, which has raised public concern [1][2] - The ride's control system detected a warning signal, triggering an automatic safety pause, and the ride was secured in a designated safe area while staff assisted in evacuating the guests [1][2] - Affected tourists expressed dissatisfaction with the park's handling of the situation, particularly regarding compensation, as they were only offered small toys instead of ticket refunds [1][2] Summary by Sections - Incident Description - Seven tourists were trapped on the "Jurassic Flight" ride during rain for over half an hour due to equipment failure [1] - Tourists reported feeling significant psychological and physical distress during the incident [1] - Company Response - Universal Beijing Resort stated that the ride's control system automatically paused operations upon detecting a warning signal, prioritizing safety [2] - The company expressed apologies for the inconvenience caused to the affected guests [2] - Customer Reactions - Tourists demanded refunds for their tickets but were informed by staff that this request could not be accommodated [1][2] - One tourist reported that the park's response felt dismissive, and they only received minor compensation in the form of toys [1]