网易云音乐客服回应新手机号登入李玟账号事件

Core Viewpoint - The incident involving a new user of NetEase Cloud Music inadvertently accessing the account of the late singer Coco Lee highlights potential security and privacy issues related to account management and user data handling by the platform [1]. Group 1: Incident Details - A new user reported that after registering a new phone number with NetEase Cloud Music, they received a verification code and were automatically logged into Coco Lee's account [1]. - The customer service of NetEase Cloud Music confirmed the occurrence of such incidents, attributing it to the previous account holder's phone number being deactivated and subsequently reassigned by the telecom operator [1]. - The customer service indicated that further verification and registration of the specific situation would be necessary [1]. Group 2: Response and Resolution - Following the incident, the user reported that NetEase Cloud Music's official team contacted them and confirmed that the account had been unlinked [1]. - The incident raises concerns about the management of user accounts and the importance of timely unbinding of phone numbers to prevent unauthorized access [1].