Xin Lang Cai Jing·2025-10-12 00:22Group 1 - The incident involving the late singer Coco Lee's NetEase Cloud Music account being accessed by a new user has raised significant public attention [1][4] - The account had 261,000 followers and contained numerous unread messages from fans expressing their condolences, with messages dated from September to October 2025 [4] - NetEase Cloud Music's customer service explained that the phone number associated with Lee's account had been inactive for a long time and was recycled by the telecom operator, allowing a new user to register it [5][6] Group 2 - The platform acknowledged the need for improved account security measures and stated that they would enhance their protective mechanisms for accounts of deceased individuals [6] - The phenomenon of "second-hand number allocation" is common, where inactive numbers are reassigned to new users, leading to potential access to previous accounts [6] - Analysts suggest that this incident highlights broader issues regarding digital account security and the management of digital legacies, emphasizing the need for platforms to strengthen their security protocols [6]