Mei Ri Jing Ji Xin Wen·2025-10-12 15:41Core Points - Meituan has introduced a feature allowing delivery riders to block customers in response to increasing friction between riders and customers in the expanding food delivery market [2][3] - The feature is currently being piloted in seven cities, including Jinjiang and Shaoxing, and allows riders to anonymously rate customers and block them for a year if they encounter abusive behavior [2] - Industry experts view this initiative as a positive step towards protecting the rights of both riders and customers by providing more options [3] Summary by Sections - Feature Introduction - Meituan has launched a trial for a new feature that enables delivery riders to block customers who exhibit abusive behavior [2] - The feature allows riders to provide anonymous feedback on customers and block them for 365 days after submitting evidence of misconduct [2] - Pilot Cities and Functionality - The blocking feature is currently available in seven cities, with plans for nationwide expansion [2] - Riders can block up to two customers simultaneously, which has sparked discussions about the limitations of this feature [3] - Industry Reaction - The introduction of this feature has generated significant discussion on social media, with many riders expressing support for the added protection [3] - Some industry professionals believe that this initiative enhances the rights of both riders and customers, marking a beneficial exploration in the industry [3]