Mei Ri Jing Ji Xin Wen·2025-10-12 22:36Core Points - Meituan has introduced a feature allowing delivery riders to block customers in response to increasing friction between riders and customers in the expanding food delivery market [1][2][3] - The feature is currently being piloted in seven cities, including Jinjiang and Shaoxing, and allows riders to anonymously rate customers and block them for a year if they encounter abusive behavior [1][3] - Industry experts view this initiative as a positive step towards protecting the rights of both riders and customers, providing more options for both parties [2][3] Summary by Sections - Feature Introduction - Meituan has launched a trial for a new feature that enables delivery riders to block customers after negative interactions [1] - The feature allows riders to provide anonymous feedback on customers and block them for 365 days if necessary [1] - Pilot Cities and Functionality - The blocking feature is currently available in seven cities, with plans for nationwide expansion [1] - Riders can block up to two customers simultaneously, and the feature is accessible through the rider app [1] - Market Context - The food delivery market has seen an increase in conflicts between riders and customers, prompting the need for such protective measures [1] - Reports of negative customer remarks and unfair ratings have highlighted the challenges faced by delivery riders [1] - Community Response - The introduction of this feature has sparked discussions on social media, with many riders expressing support for the initiative [2][3] - Some riders believe that blocking two customers is insufficient, indicating a desire for more robust options [2][3]