百年人寿人工智能建设之路：数智为基，智启未来

Core Insights - The insurance industry is undergoing a digital transformation towards intelligence, with Bai Nian Life Insurance leading the way through its "启行工程" strategy, focusing on AI innovation and creating new service models [1] - By 2025, Bai Nian Life's technology strategy will undergo a significant upgrade, emphasizing customer orientation and value-driven approaches, in collaboration with leading cloud providers to build an intelligent service system [1] - The company has made substantial progress in AI applications, establishing benchmarks in the industry and demonstrating a strong commitment to digital transformation [1] Group 1: Intelligent Dual Recording - Bai Nian Life has developed an intelligent dual recording system that integrates AI technology to reconstruct and upgrade traditional processes, enhancing user experience and operational efficiency [2] - Key features include real-time customer participation, dual synchronization of insurance information and recording data, and AI capabilities such as facial recognition and voice multi-interpretation [2] - Feedback from frontline employees indicates a 60% increase in quality inspection efficiency due to real-time reminders from the system, making the process more efficient and less stressful [2] Group 2: AI + Knowledge Base - The company is actively utilizing emerging technologies like generative AI to build a comprehensive knowledge base, which will support both internal and external teams [2] - The project follows a three-phase approach, aiming to create an intelligent Q&A system for insurance agents by mid-2025, enhancing their ability to understand complex product terms and compliance rules [2] - The AI knowledge base will provide integrated intelligent Q&A services for employees and customers, improving operational guidance and customer service quality [2] Group 3: Talent Development and Data Governance - Bai Nian Life emphasizes the importance of talent and data governance as dual engines driving AI application, establishing a comprehensive capability system from R&D to practical application [3] - The company implements standardized data lifecycle management to ensure high-quality data assets for AI model training, enhancing the reliability of AI applications [3] - The ongoing initiatives in intelligent dual recording, AI knowledge base, talent development, and data governance reflect Bai Nian Life's commitment to leveraging AI to improve business efficiency and customer experience [3]