Yahoo Financeยท2025-10-13 09:45Core Insights - Infosys has launched the Infosys Customer Experience Suite for Salesforce, aimed at automating and optimizing customer engagement processes for organizations looking to scale digital operations and integrate AI-driven automation across various channels [1][6] - The suite utilizes Infosys Topaz and Salesforce's agentic AI capabilities to automate service requests, sales workflows, and employee support functions, enhancing personalized customer interactions [2][6] - The solutions are designed for interoperability with existing enterprise systems, ensuring real-time data processing and compliance with regulatory and ethical standards [3] Implementation and Impact - The suite has been deployed in production environments, with one implementation at a research institute leading to reduced process inefficiencies and improved response times [4] - A media company deployment utilized Salesforce's agentic AI to decrease transactional inquiries, minimize spam, and shorten case resolution times [5] - Fluido, an Infosys subsidiary, played a role in redesigning customer experience frameworks, focusing on process simplification and data harmonization with AI as a core component [5] Strategic Positioning - Infosys aims to provide enterprises with scalable automation tools to support digital transformation and measurable operational improvements [6] - The collaboration with Salesforce positions Infosys to empower businesses in adapting to the evolving landscape of AI services [4][6]