Core Viewpoint - Meituan has introduced a feature allowing delivery riders to block customers, marking a significant shift towards a more balanced regulatory framework between riders and customers [1][2]. Group 1: Impact on Delivery Riders - The new blocking feature provides delivery riders with a protective measure against difficult customers, addressing the long-standing issue of limited feedback channels for riders [1]. - Riders can now evaluate customers within 48 hours after order completion, enhancing their ability to manage interactions [1]. Group 2: Implications for Consumers - Consumers may initially feel concerned about being blocked by riders, but those who treat riders respectfully have little to worry about, as the feature is designed to protect riders' interests [1]. - The platform limits riders to blocking only two customers at a time, which mitigates potential misuse of the feature [1]. Group 3: Effects on Merchants - The blocking feature could indirectly affect merchants by reducing order matching efficiency, which may impact their cooking efficiency and store ratings [2]. - A comprehensive credit system is necessary to address the underlying issues rather than relying solely on the blocking feature [2]. Group 4: Recommendations for the Platform - The platform should establish a multi-dimensional evaluation system that incorporates feedback from riders, merchants, and customers into a unified credit system [2]. - An independent dispute resolution mechanism is recommended, similar to a "small court" system, to handle contentious evaluations [2]. - Data analysis should be employed to identify systemic issues and malicious behavior patterns, rather than placing the burden of resolution solely on riders and consumers [2]. Group 5: Broader Implications - The introduction of the blocking feature serves as a microcosm for examining how platform companies balance efficiency and fairness, and how they define the boundaries of rights among different parties [3].
骑手“反拉黑”,从单向约束迈向双向规范
Chang Sha Wan Bao·2025-10-13 12:09