Zoom partners with Oracle to help enterprises scale customer engagement

Core Insights - Zoom Communications, Inc. has announced a strategic go-to-market partnership with Oracle to enhance customer experience through faster resolutions and intelligent self-service [1][2] - The partnership allows Zoom CX to operate on Oracle Cloud Infrastructure, expanding its reach to more organizations [2] - Oracle has adopted Zoom Contact Center for its global customer service operations, integrating it with Oracle Service workflows [2][3] Partnership Benefits - The collaboration aims to unify customer interactions, employee workflows, and data into a single intelligent system, resulting in faster resolutions and stronger relationships [3][6] - Customers will benefit from a unified customer engagement platform that integrates various communication channels such as voice, chat, email, and social media [6] - The integration provides a 360-degree view of customers, streamlining interactions and enhancing informed decision-making [6] Employee Productivity - The partnership is designed to eliminate manual data entry and communication silos, allowing employees to focus more on relationship-building rather than administrative tasks [6] - The solutions are particularly beneficial for industries such as healthcare, financial services, retail, and hospitality, leveraging Oracle's existing industry-specific solutions [6] Global Trust and Security - The integration ensures consistent, high-quality interactions across different geographies and industries, supported by enterprise-grade security and compliance [6]