Qi Lu Wan Bao·2025-10-13 09:21Core Insights - The article discusses Meituan's pilot program in seven cities that allows delivery riders to block customers, marking a significant shift in the power dynamics of the platform economy [3][4] - This initiative aims to balance the interests of riders, customers, and the platform, moving from a customer-first approach to a more equitable model [3][4] Summary by Sections Rider Rights and Protections - The new feature grants riders limited "counter-rights," including a 48-hour evaluation window, evidence review mechanism, and a 365-day blocking period, which enhances their dignity and rights [3][4] - Feedback from riders indicates a strong desire for this feature, as it allows them to avoid abusive customers and provides a sense of security [4] Platform Governance and Changes - The implementation of the blocking feature is part of a broader strategy that includes eliminating late penalties, trialing pension subsidies, and expanding occupational injury protections, indicating a shift towards fairer governance [4][5] - Post-implementation feedback shows a 15% increase in rider satisfaction with the platform [4] Industry Implications and Future Directions - The current limitation of blocking only two customers may not fully address the potential for repeated abuse, suggesting a need for further refinement [5] - Experts suggest that the industry should seek a new balance between efficiency and fairness, with Meituan's innovation potentially serving as a benchmark for the sector [5] - The overall competitiveness of the platform economy relies on a healthy ecosystem that considers user experience, rider rights, and platform order [5]