Huan Qiu Wang·2025-10-14 09:24Core Insights - JD.com has experienced a significant increase in consumer shopping enthusiasm since the launch of its 11.11 sales event on October 9, with active user numbers on the JD app rising by 47.6% year-on-year, leading the industry in growth [1] - Various product categories have seen explosive sales, particularly in electronics, with order volumes for home appliances, mobile phones, and computers increasing by over 70% year-on-year as of October 14 [1] - The sales of trend categories such as AI hardware and smart robots have surged, with smart robot sales increasing fivefold and AI glasses growing over three times [3] Product Performance - The sales of home appliances and home goods have also seen remarkable growth, with new product sales increasing by over four times, and over 1,000 brands experiencing more than 100% growth in their "lightning new products" [3] - Specific products like large-screen TVs and multi-tub washing machines have seen sales growth exceeding tenfold, while other items such as ice-making refrigerators and health air conditioners have grown over four times [3] Service Innovations - JD.com has introduced the industry's first "price difference exchange" service, allowing customers to exchange products across brands based on price differences, enhancing customer service offerings [3] - The company has launched various AI tools, including free access to large model customer service and design intelligence, significantly improving customer consultation efficiency and helping merchants increase revenue [4] Logistics Enhancements - JD.com has made a large-scale investment in intelligent logistics devices, implementing a high-tech promotional support model that utilizes a digital twin decision-making system to reduce model solving time to under two hours [4] - The deployment of "Wolf Pack" robots across over 20 provinces in China and more than 10 countries globally has improved efficiency in storage, handling, and sorting by nearly 20% [4]