Vodafone reveals cause of massive internet blackout amid calls for compensation

Core Points - Vodafone experienced a significant internet coverage blackout, affecting broadband, 4G, and 5G services, but confirmed it was not due to a cyber attack [1][2] - The outage was caused by a non-malicious software issue with a vendor partner, which has since been resolved [2] - At the peak of the outage, over 130,000 users reported issues via Downdetector [2] Customer Impact - Vodafone's app, website, and customer services were also down during the outage, leading to customer inquiries about potential compensation [2][3] - Customers may be entitled to compensation of £9.76 for each day their broadband is down, but only if the outage lasts more than two days [3][4] - The outage lasted only a few hours for most users, which may limit their eligibility for compensation claims [4] Potential Claims - There is a possibility of a wave of compensation claims if financial losses or missed deadlines can be directly linked to the downtime [5] - Scammers have reportedly taken advantage of the situation, contacting users and pretending to be from Vodafone to solicit personal information [7]