Walmart Wields OpenAI, ChatGPT To Kill 'Search Bar' Era
WalmartWalmart(US:WMT) Benzinga·2025-10-14 14:13

Core Insights - Walmart Inc. is enhancing its shopping experience by allowing customers to purchase directly through ChatGPT, marking a significant step towards AI-driven commerce [1][2] - The collaboration with OpenAI aims to streamline everyday tasks such as meal planning and replenishing staples, making the shopping process more conversational and efficient [1][3] Group 1: AI Integration - The partnership is framed as a move towards agentic commerce, where AI anticipates and acts on customer needs [2] - Walmart's CEO Doug McMillon highlighted that traditional eCommerce experiences are evolving beyond simple search functionalities [3] Group 2: Features and Benefits - Customers will be able to build shopping carts, check out instantly, and receive proactive recommendations within ChatGPT [4] - Walmart's existing AI investments in merchandising, supply chain, and customer service will complement this new feature [4] Group 3: Current AI Utilization - Walmart has already implemented AI tools in various areas, including customer service and supply chain management, and has developed chatbots for different stakeholders [5] - The company's stock price increased by 1.54% to $103.68 following the announcement [5]