Marriott International(US:MAR) Nan Fang Du Shi Bao·2025-10-14 14:50Group 1 - A guest reported finding live bugs in multiple rooms at the Shanghai Xujiahui Marriott Hotel during the National Day holiday, expressing dissatisfaction with the hotel's hygiene and handling of the situation [1][2] - The hotel confirmed the issue and stated that a dedicated team is addressing the matter, while Marriott International's customer service indicated that hotel staff are currently managing the situation [1][2] - The hotel, which opened in 2025, is a high-end establishment with room rates typically ranging from 700 to 900 yuan [3] Group 2 - The guest experienced allergic reactions and was not offered an apology upon checkout, only receiving a full refund for the night [2] - The guest has filed a complaint with the local health authority, which has promised to investigate the hotel's hygiene conditions [2] - The hotel suggested that guests inspect the room before confirming their booking to ensure it meets their expectations [2]