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Walmart Wields OpenAI, ChatGPT To Kill 'Search Bar' Era - Walmart (NYSE:WMT)
WalmartWalmart(US:WMT) Benzingaยท2025-10-14 14:13

Core Insights - Walmart Inc. has announced a collaboration with OpenAI to enable shoppers to purchase directly through ChatGPT, introducing a new Instant Checkout feature aimed at enhancing the shopping experience [1][3] - This partnership is positioned as a step towards "agentic commerce," where AI anticipates and acts on customer needs [2] Group 1: AI Integration in Shopping - The new Instant Checkout feature will allow shoppers to build carts, check out instantly, and receive proactive recommendations within ChatGPT [4] - Walmart's CEO Doug McMillon highlighted that the traditional eCommerce experience is evolving beyond simple search bars and item lists [3] Group 2: Broader AI Strategy - Walmart is already utilizing AI tools in various areas, including customer service, supply chain management, and internal operations, with the development of chatbots for different stakeholders [5] - The company plans to enhance AI literacy among employees through OpenAI Certifications and ChatGPT Enterprise [4]