AppFolio Adds Agentic AI Capabilities to Property Management Platform

Core Insights - AppFolio has launched the AppFolio Performance Platform, which utilizes artificial intelligence-native architecture to enhance property management capabilities [1][2] - The platform aims to address the evolving needs of property operators by automating repetitive tasks and optimizing workflows [3] Platform Features - The AppFolio Performance Platform securely stores property, resident, and vendor data while automating tasks with agentic tools [2] - It includes Realm-X Performers, which are AI capabilities designed to automate workflows such as leasing, maintenance, and resident communication [3][4] - Specific functionalities include engaging prospects, managing maintenance requests, and handling communications regarding renewals and payments [4] User Experience - The platform offers innovations in Resident Onboarding, providing a guided move-in experience and integrating technology from Second Nature to enhance services for residents [5] - An early user, Advanced Management Company, reported that the platform replaced nine separate systems, allowing teams to focus on building connections with residents [5][6] Industry Trends - A significant portion of renters (over 50%) prefer online rent payment methods, with 77% citing ease and speed as key advantages over traditional methods [7] - Satisfaction rates for online payment users stand at 77%, compared to only 35% for traditional payment methods, indicating a strong preference for technology in the rental space [7]