多地银行上线智能外呼系统，主打还款催收功能升级

Core Viewpoint - The adoption of AI technology in the banking sector is accelerating, with many small and medium-sized banks in China implementing intelligent outbound calling systems to enhance customer service and streamline operations [1][6]. Group 1: Implementation of Intelligent Outbound Calling Systems - Shunde Rural Commercial Bank announced the launch of intelligent outbound calling services for personal consumer loans starting from October 13, 2025, using specific phone numbers [3][5]. - Other banks, including Huizhou Rural Commercial Bank and Deqing Rural Commercial Bank, have also announced similar implementations, focusing on areas such as debt collection, risk control, and marketing [1][7]. - The intelligent outbound calling services aim to provide more professional and convenient customer service and tailored financial product offerings [5][6]. Group 2: Benefits and Efficiency Improvements - The introduction of intelligent outbound calling systems is expected to significantly enhance operational efficiency, with some banks reporting up to a 20-fold increase in efficiency compared to traditional manual calls [10][11]. - For instance, Yuanjiang Rural Commercial Bank's AI system supports 60 channels with over 5,000 concurrent calls daily, addressing issues related to audit sampling coverage and low efficiency in manual follow-ups [11]. - The integration of AI technology in customer service is seen as a key driver for improving business processing efficiency and optimizing traditional manual workflows [10][11]. Group 3: Broader Trends in Banking Technology - The trend of adopting intelligent outbound calling systems is not limited to small and medium-sized banks; larger banks are also evolving their systems into multi-dimensional service ecosystems, leveraging technology for enhanced customer engagement [8]. - For example, Industrial and Commercial Bank of China is exploring the use of large models for targeted marketing in credit card services, showcasing a sophisticated approach to customer interaction [8]. - The overall movement towards AI in banking reflects a broader industry shift towards digital transformation and improved customer experience [1][8].