Mercy Earns National Honor for Excellence in Patient Experience

Core Insights - Mercy has been awarded the Excellence in Patient Experience Award for the fourth consecutive year, recognized as the top large health system in the U.S. for patient experience by NRC Health [1][2][5] - The award is based on real-time patient feedback, with Mercy being one of only three health systems to receive this designation in 2025 [2][3] Company Overview - Mercy is one of the 15 largest health systems in the U.S., serving millions annually and recognized for its high-quality care and performance in Accountable Care Organizations [5] - The health system operates 55 acute care and specialty hospitals, over 1,000 physician practice locations, and employs more than 50,000 caregivers across multiple states [5] Patient Feedback and Engagement - Mercy collaborates with NRC Health to gather and respond to feedback from over 1.25 million patients each year, enhancing patient care and experience [4][5] - The feedback is utilized to improve services across various departments, emphasizing the importance of a holistic approach to patient care [3][4] Recognition and Commitment - NRC Health's award highlights the dedication of Mercy's entire team in improving patient care and experience, reflecting a commitment to listening to patients and their families [4] - Mercy's participation in NRC's Transparency program allows for sharing patient survey information, further enhancing accountability and service quality [4]