不同纠纷对应不同渠道！除12315外的场景化正规途径

Core Points - The article emphasizes three key steps to enhance the success rate of consumer rights protection: organizing evidence, clearly stating demands, and actively following up on progress [1] - The "Black Cat Complaints" platform is highlighted as a convenient and transparent tool for consumers to submit complaints without needing to go offline [2] - The "Black Cat Help Team" offers professional assistance for complex disputes, involving experts to analyze and guide consumers [3] - The AI legal assistant "Law Meow Star" provides free legal support, helping consumers understand relevant laws and generate legal documents [4] - The 12345 government service hotline serves as a comprehensive entry point for various public service issues, differentiating itself from the 12315 consumer rights hotline [5][6] - Specific complaint hotlines are established for various sectors, such as housing, education, and price supervision, ensuring targeted resolution of issues [7][8][9][10]