胖东来12年老员工被辞退，因“未按照规定首先接待顾客”；法院判决：其行为违反制度，驳回赔偿请求

Core Viewpoint - The case highlights the strict adherence to internal service standards by the company, leading to the legal termination of an employee for not promptly attending to a customer, which was deemed a serious violation of company policy [1][2]. Company Summary - The employee, Liu Xia, was terminated for failing to greet a customer promptly while engaged in other tasks, which violated the company's service protocols [1][2]. - The company provided evidence of its internal management system, which outlines that not attending to customer needs in a timely manner is considered a serious breach of conduct [2]. - The courts upheld the company's decision, confirming that the internal regulations were legally established and that Liu Xia had acknowledged these rules through training [2]. - The company, founded in March 1995, operates as a comprehensive retail enterprise with various business segments, including supermarkets, clothing, and dining [3]. - As of January 2025, the company employs approximately 8,300 people and has created around 18,000 job opportunities, with projected sales nearing 17 billion yuan in 2024 [3].