Xin Lang Ke Ji·2025-10-16 02:44Core Points - Meituan Takeaway is set to adjust its merchant rating calculation rules, introducing new metrics such as "repurchase rate," "food quality," and "food safety" to provide a more comprehensive assessment of merchant service levels [1][1][1] - The new rating system will be implemented nationwide starting October 20, transitioning from a "single subjective score" to a "multi-dimensional comprehensive score" to mitigate issues like malicious negative reviews and fake positive ratings [1][1][1] Summary by Categories Rating System Changes - The new scoring system will include "food safety" and other metrics to better reflect the quality of takeaway services [1] - The scoring will consist of two main dimensions: "food quality score" and "service experience score" [1] Metrics Included - The "food quality score" will incorporate customer satisfaction ratings on food and packaging, as well as objective indicators like merchant repurchase rates [1] - The "service experience score" will include metrics such as merchant response rates and rates of negative feedback [1] New Merchant Protection - A "new merchant protection period" will be established to address the challenges faced by newly launched merchants, where their ratings will only be displayed after accumulating a certain number of valid reviews [1]