Jiang Nan Shi Bao·2025-10-16 02:52Core Insights - The article highlights the special measures taken by the Industrial and Commercial Bank of China (ICBC) to ensure a smooth and efficient service experience for elderly clients during the monthly pension distribution day, which sees a significant increase in customer traffic [1][2][3] Group 1: Service Measures - The bank implements a proactive strategy by opening two dedicated service windows and deploying flexible staff to manage peak customer flow, ensuring that there are always enough service points available [1] - Clear signage and designated areas for elderly clients are established to facilitate smooth movement and reduce crowding, along with ample seating for waiting customers [1][2] - Security personnel are present to maintain order and ensure a safe environment for all clients [1] Group 2: Digital Empowerment - The bank sets up a "Mobile Banking Micro Classroom" in the waiting area, where young employees provide on-the-spot demonstrations of mobile banking features to elderly clients [2] - Volunteers offer one-on-one assistance to help seniors navigate digital banking services, promoting accessibility and comfort with technology [2] Group 3: Customer Care - The bank provides age-friendly facilities such as reading glasses, magnifying glasses, and first aid kits, along with comfortable seating arrangements [2] - Staff actively engage with clients, offering timely assistance and refreshments to alleviate any anxiety during waiting periods [2] - Detailed emergency plans are in place to address any health issues that may arise among elderly clients, ensuring their safety and well-being [2][3] Group 4: Commitment to Service - The bank's efforts on pension distribution days exemplify its commitment to being a reliable and trustworthy financial institution, reinforcing its social responsibility and dedication to serving the community [3]