Jiang Nan Shi Bao·2025-10-16 02:52Core Viewpoint - The article highlights the importance of personalized financial services, particularly for vulnerable groups such as the elderly and those with serious illnesses, showcasing a specific instance where a bank provided exceptional service to meet urgent needs [1][2]. Group 1: Service Response - The bank's staff responded promptly to a request for assistance from a family whose elderly member was bedridden and unable to access funds due to a locked account [1]. - The staff implemented an emergency plan, communicating with the family and visiting the elderly person at home to assist with the situation [1]. - The process included verifying the elderly person's identity and intentions in a careful and respectful manner, ensuring compliance with security protocols while addressing the urgent need for funds [1]. Group 2: Special Mechanism - The bank has established a "special case handling" mechanism aimed at providing tailored services for elderly and seriously ill clients [2]. - This approach emphasizes the bank's commitment to balancing risk management with compassionate service delivery, ensuring that financial services are accessible to those in need [2].