Jiang Nan Shi Bao·2025-10-16 02:58Core Insights - The increasing presence of foreign clients in banking highlights the necessity for English proficiency among bank staff to facilitate smooth communication and service delivery [1][3] Group 1: Customer Experiences - A U.S. foreign teacher and his wife successfully opened a salary account at the Industrial and Commercial Bank of China (ICBC) after overcoming language barriers with the help of translation tools [1] - A Myanmar student exchanged cash for RMB, requiring extensive information entry as a new customer, which was communicated effectively in English by the staff [2] - A foreign client inquired about a delayed tuition payment from India, receiving assistance in English, which eased the communication process [2] Group 2: Service Adaptation - The experiences during the September school season emphasize the need for banks to adapt their services to meet the demands of globalization [3] - Bank staff are encouraged to enhance their English language skills and utilize translation software to improve service quality for foreign clients [3] - Regular English training for staff is recommended to better equip them for the challenges and opportunities presented by globalization [3]