Core Viewpoint - Delivery platforms are shifting from cash penalties for late deliveries to a service points system, aiming to promote positive incentives for riders instead of punitive measures [1] Group 1: Company Initiatives - JD Delivery has announced a pilot program in 25 cities, including Shenzhen and Nanjing, to replace cash penalties for late deliveries with a "service points" management mechanism [1] - Ele.me is also testing a new service points system to replace the original late delivery penalties, with trials currently in cities like Nantong and Changzhou, and plans to expand coverage by October [1] - Meituan plans to fully eliminate late delivery penalties by the end of 2025, having already implemented a points system in 22 cities, which includes both penalties for lateness and rewards for timely deliveries [1] Group 2: Industry Trends - The industry is moving towards a management approach that emphasizes training and positive reinforcement rather than punitive measures, reflecting a broader trend in gig economy labor practices [1] - The shift to service points systems indicates a significant change in how delivery platforms manage rider performance, focusing on motivation and engagement rather than fear of penalties [1]
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