用户回国后手机“被保护性关停”，中国移动回应

Core Viewpoint - China Mobile Xinjiang responded to the recent controversy regarding users' phones being "protectively shut down" after returning to the country, clarifying the circumstances surrounding the incident [1] Summary by Relevant Sections Incident Details - On September 19, a user's phone number was flagged by the system as having risks, leading to its shutdown. Due to overseas network issues, two warning messages sent by China Mobile did not reach the user [1] - The user, Mr. Li, attempted to reactivate his number on October 5 but was unable to do so because the customer service could not verify his identity as the registered user [1] Company Response - China Mobile Xinjiang stated that they have communicated multiple times with Mr. Li, who confirmed that he is the registered user of the number. The company has since assisted him in legally and compliantly reactivating the number [1] - The company acknowledged issues such as poor cross-province coordination and insufficient proactive service awareness during this incident [1]