用户回国后手机被保护性关停？中国移动致歉

Core Points - China Mobile Xinjiang Company issued a statement regarding the "protective shutdown" of a customer's phone after returning to the country, indicating that the shutdown was due to a risk assessment by the system [1] - The company noted that two warning messages sent before the shutdown did not reach the customer due to overseas network issues [1] - After the customer, Mr. Li, returned to China on October 5 and contacted customer service, the request for reconnection was initially denied because the number was not registered under his real name [1] - Following multiple communications between the company and Mr. Li, he confirmed that he was indeed the registered owner of the number, and the company assisted him in legally restoring the service [1]