Core Viewpoint - Major food delivery platforms in China, including JD Delivery, Ele.me, and Meituan, are reforming their rider management systems by replacing traditional late delivery fines with a "service score" system, aiming to shift from punitive measures to positive incentives [1] Group 1: JD Delivery - JD Delivery has initiated trials in 25 cities, including Shenzhen, Nanjing, Harbin, and Wuhan, to eliminate fines for late deliveries, instead implementing a "service score" management mechanism [1] - Under the new trial rules, riders will no longer face direct cash deductions for late deliveries; instead, their service scores will be adjusted based on the duration of the delay [1] Group 2: Ele.me - Ele.me is also testing a new service score system to replace the previous late delivery fines, with trials currently taking place in cities such as Nantong, Changzhou, Jieyang, and Jingdezhen [1] - The platform aims to promote a "more work, more pay" and "better work, better pay" philosophy, with plans to expand the new system to more cities by October [1] Group 3: Meituan - As of September this year, Meituan has been trialing a fine exemption mechanism in over 30 cities, continuously adjusting and optimizing the details of the system [1] - Meituan's rider experience operations head announced that the company plans to completely eliminate late delivery fines by the end of 2025 [1]
三大外卖平台试点取消骑手超时罚款,改推服务分机制