Nan Fang Du Shi Bao·2025-10-16 10:19Core Points - A user reported that their China Mobile phone number was "protectively suspended" after returning from Nepal, causing inconvenience for several days [1][4] - China Mobile Xinjiang Company confirmed that the number was suspended due to a system-detected risk and acknowledged communication issues during the process of reinstating the number [4] Group 1 - The user's phone number was suspended on September 19 due to a risk assessment by the system [4] - The company attempted to send two warning messages before suspension, but they failed to reach the user due to overseas network issues [4] - After the user returned to China on October 5 and requested reinstatement, the customer service could not assist because the number was not registered under the user's name [4] Group 2 - China Mobile Xinjiang Company expressed regret for the inconvenience caused and acknowledged internal issues such as poor cross-province coordination and insufficient proactive service [4] - The company has since assisted the user in legally reinstating the phone number [4]