价格投诉同比增128%！山西第三季度消费投诉数据公布

Core Insights - The report from Shanxi Province's Market Supervision Administration indicates a significant increase in consumer complaints, with a total of 104,056 cases received in the third quarter of 2025, marking a year-on-year growth of 13.89% [1] Group 1: Complaint Statistics - Complaints accounted for 51,130 cases, representing 49.14% of the total, with a year-on-year increase of 39.18% [1] - The market supervision system recovered economic losses of 15.5045 million yuan for consumers, involving a disputed amount of 68.1015 million yuan [1] - The highest volume of complaints was recorded in Yuncheng City, with 26,310 cases, making up 25.29% of the provincial total [1] Group 2: Complaint Hotspots - Product-related complaints constituted 63.06% of total complaints, while service-related complaints made up 36.94% [2] - The top five complaint categories were food safety, after-sales service, quality issues, contract disputes, and unfair competition, with price complaints seeing a notable increase of 128.62% [2] - The leading categories for product complaints were food, clothing and footwear, and household goods, while for service complaints, dining and accommodation services, education and training services, and cultural and sports services were the most reported [2] Group 3: Reporting Issues - A total of 18,407 reports were received, with 1,578 cases filed, and advertising violations were the most reported, accounting for 3,891 cases or 21.14% of total reports [3] - Common issues in advertising violations included false advertising and unapproved promotional claims, particularly in the medical and food sectors [3] - Reports of monopolistic behavior surged by 1,500% year-on-year, and medical device issues rose by 80%, indicating increased regulatory scrutiny in these areas [3] Group 4: Consultation Trends - There were 34,519 consultations, with 17,656 related to market regulation, making up 51.15% of the total [4] - Non-market regulation consultations accounted for 48.85%, primarily concerning housing, education, and business sectors [4] - Consumer rights protection inquiries represented 47.92% of market regulation consultations, reflecting a growing awareness among consumers [4] Group 5: Data Sources - Internet platforms have become a primary channel for consumer rights protection, with 44.61% of complaints submitted online and 73.19% of reports made through internet channels [5]