Globenewswire·2025-10-16 13:03Core Insights - SoundHound AI, Inc. has been recognized as a Leader in Everest Group's 2025 PEAK Matrix® Assessment for Conversational AI and AI Agents in Customer Experience Management [2][5] - The evaluation highlights the evolution of conversational AI products into autonomous AI agents capable of managing multi-step tasks [3][4] Company Overview - SoundHound AI specializes in voice and conversational AI, providing solutions that enhance customer experiences across various industries including retail, financial services, healthcare, and automotive [8] - The company’s proprietary voice engine, Polaris, is noted for its superior word error rates and advanced conversational features [4][8] Product Features - The Amelia platform, particularly its latest version Amelia 7 launched in May 2025, offers agentic capabilities allowing AI agents to listen, reason, and act on complex tasks [5][6] - Amelia's AI agents can operate across multiple channels such as chat, text, and voice, utilizing advanced speech recognition technology [6][8] Technological Innovations - SoundHound AI's architecture integrates cognitive reasoning, orchestration, and execution to support complex enterprise AI use cases [5] - The platform includes a no-code agent designer for simplified deployment and a Supervisor AI layer for dynamic agent coordination [5] Market Position - The recognition from Everest Group underscores SoundHound AI's commitment to delivering innovative solutions that enhance customer interactions and operational efficiency [5][8]