Instacart and TriMet Pilot Program Expands Access and Independence for Older Adults and Riders with Disabilities, While Saving Millions for the Transit Agency

Core Insights - Instacart has partnered with TriMet to provide Instacart+ memberships to paratransit riders, enhancing convenience and quality of life for individuals with disabilities and limited mobility [1][4][6] - The pilot program has resulted in significant cost savings for TriMet, with over $350,000 saved in the first six months and potential annual savings of up to $4.5 million if implemented systemwide [1][5][6] Program Details - The pilot program, launched in March 2024, enrolled over 200 paratransit riders, providing them with Instacart+ memberships and training on using the platform [3][5] - Participants placed nearly 4,000 orders, with over 50% of orders consisting of fresh foods and more than 10% including household essentials [5] - The program is projected to save an average of $1,525 per rider annually, with potential total savings reaching $4.5 million if half of active LIFT riders adopt the service [5] Impact and Recognition - The initiative has been positively received by riders, with a high satisfaction rate and most orders rated five stars [5][6] - TriMet received the 2024 Innovation Award from the American Public Transportation Association for the pilot's potential to transform paratransit services nationwide [5]