Zheng Quan Ri Bao Wang·2025-10-16 13:41Core Insights - JD.com is launching a series of supportive policies for merchants during the 11.11 shopping festival, focusing on cost reduction, efficiency improvement, and strong guarantees to help merchants achieve new business breakthroughs [1][2] Group 1: Cost Reduction - JD.com has upgraded its "remote area collection service," expanding the free shipping subsidy range from Xinjiang to five additional provinces, potentially saving merchants over 30 million yuan during the promotional period [1] - The company is implementing differentiated insurance premium discounts, offering free compensation insurance and a 180-day exchange-only policy for newly signed merchants [1] Group 2: Efficiency Improvement - JD.com has integrated AI capabilities to launch "AI Business Assistance," which provides instant guidance throughout the business process, improving the proactive resolution rate of service issues by over 30% [2] - A new "Package Center" feature has been introduced to address logistics issues, providing proactive alerts for delivery delays and integrating key capabilities for efficient problem resolution, resulting in a reduction of consumer complaints by over 20% [2] Group 3: Strong Guarantees - The company has deployed a professional customer service team of over 1,000 members, extending service hours during peak days from 9 PM to midnight to ensure timely responses to merchant inquiries [2] - JD.com aims to provide comprehensive support through its policies, helping merchants focus on business development and achieve stable growth in sales during the promotional period [2]